FAQs
Do I need to purchase the rider equipment set?
It is a requirement for all new riders to purchase the equipment set to start delivering food with foodpanda.
Where can I purchase the rider equipment?
Panda Shop
Unit A101 Thongkhankham Market, Chanthabuly District, Vientiane, Laos
Where can I purchase the rider equipment?
Panda Shop
Unit A101 Thongkhankham Market, Chanthabuly District, Vientiane, Laos
Open daily 9:00 to 5:00
Can I return the equipment set for a refund?
All purchases are final and non-refundable.
Can I exchange the equipment after purchasing?
Due to hygiene reasons, exchanges is not allowed.
How long is the delivery?
1 - 7 working days
I did not receive / receive wrong/defect item. How do I reach out?
Please fill up https://forms.gle/4MgZ7xHjA6nYH62F9 so we can advise you on the next step.
How does the buying process work?
1. Select the items you want and add them to your cart
- Equipment sets (for newbies!)
- Other promotions sets (for everyone!)
2. Check your cart, make sure everything is correct and proceed to check out
3. Proceed to Payment
* QR code for payment will be provided upon order completion
4. Complete order
Can I return the equipment set for a refund?
All purchases are final and non-refundable.
Can I exchange the equipment after purchasing?
Due to hygiene reasons, exchanges is not allowed.
How long is the delivery?
1 - 7 working days
I did not receive / receive wrong/defect item. How do I reach out?
Please fill up https://forms.gle/4MgZ7xHjA6nYH62F9 so we can advise you on the next step.